Fallow: Returns and Shipping

Postage:

All orders over $100 will be shipped free within Australia.

Australia

Australian Air Express (1-3 business days)
$10.00 AUD

International

Shipping will be calculated at the time of purchase. We ship using international express postage to ensure that international orders are received in a timely manner and goods are received by the customer in their original condition.

Fallow unfortunately cannot be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees which may be imposed will rest with the customer. Please contact your local customs offices if you would like to seek more information regarding taxes and duties.

Exchanges & Returns:

If you simply require another size in the same garment, please email us your preferred size and we will do our best to accommodate you.

All returned items must be recieved within 7 days of the customer receiving the delivery with the original receipt enclosed. Please also include your contact details, order number and any other relevant information. Swing tags must be still attached and the garment must be presented in its original, unworn condition please.

All international returned items must be recieved within 10 days of the customer receiving the delivery with the original receipt enclosed. Please also include your contact details, order number and any other relevant information. Swing tags must be still attached and the garment must be presented in its original, unworn condition please.

We do not give refunds if you simply change your mind or make a wrong selection, however are happy to provide a store or online credit. If you would like to return an item for a store or online credit note, please email info@fallow.com.au on receipt of your purchase.

The item(s) must be in unworn, in original condition (including all tags and packaging).

Upon inspection of the returned item, we will gladly issue a store or online credit note. Postage costs will not be refunded unless the item was in faulty condition.

Return items that have in any way been damaged, worn or altered from their original state will not be accepted, and will be returned to the customer at their own expense.

There is strictly no return on sale items.

In the event of returning or exchanging an item, we recommend that you use a postage service that can be tracked. It is the responsibility of the customer that all goods arrive to us safely.

Fallow
PO BOX 2051
Fortitude Valley
4006 QLD
Australia

Fallow reserves the right to amend these terms and conditions.

Fallow reserves the right to cancel any order at its discretion.

We have made every effort to accurately show the colours of the products that appear on the Fallow online store. Please note as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.